All Feedback | Muslim Hands

Water well feedbackSimilar to sponsorships, there is harm done not only to donations to the scheme but broader retention through poor quality feedbacks and late feedbacks.

4

Lack of onboarding for new donorsWe don't have a onboarding welcome comms plan for new donors which reminds them who we are, and the impact of their donation. We send a transactional message...

0

Donation feedbackTaking out water wells, orphan sponsorship and major giving, there is little if any feedback sent to the 80%+ of donors that leaves. Trust and "where did my...

1

Lack of dedicated roleMany charities have a dedicated donor retention person / team whose sole job it is to ideate, coordinate and measure for the purposes of retaining donors.

0

Orphan sponsorship feedbackThe quality and frequency of these is poor and does not meet donor expectations. This is likely to harm their perception of Muslim Hands as a whole.

1

Lack of data, quantification of the problemIs there even a problem? What's the data and numbers? The fact that these even approximate quantifications of the problem are not widespread indicates we...

0

Brand awarenessBrand awareness is low. We have not prioritized brand building meaning awareness of MH has gone down and as such our ability to be at the forefront of donor's...

2

Donor fatigueSome donors are just there for the short term so it's important to make them feel the impact of their donation so as to ensure continuity of their donation

0

Log in portalBring back the log in portal so donors can see their previous donations

2

Top 200 donorsTop 200 donors every year before Ramadan receiving a gift/hamper box like TheHolyLand Dates gift box.

1

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