Negative online comments

Re: Google Business Review Profile has been verified and is now under UK Comms ownership. Photos/business hours updated and description added which has already taken the profile from 'poor' to 'excellent'. High-resolution image of the office needed and replies to last 5 reviews.

Re: Reddit Negative Reddit answers around reliability/service/donations reaching where intended. Reddit account being utilised to begin positive brand outreach.

Re: Trustpilot Negative reviews with 2 star ranking. Donor liasion team began reaching out to donors for posirive reviews. Rating has already improved to 3 stars. Ongoing maintanenace needed, including positive reviews and responding to poor reviews.